”Lean” is a well known and scientifically proven idea that has transformed businesses for decades – a methodology for focusing on what is really important. According to my guest this week – Lean business expert Michelle Leong – Being Lean means living efficiently and not wasting time, energy and money on the unimportant. I caught up with Michelle recently to find out more about Being Lean. Hi Michelle!

Hello! I’m Michelle. I’m a self-confessed Lean fanatic & dedicated Lean practitioner with almost 20 years’ experience in changing people’s lives and businesses for the better. I am a very health-conscious keen traveller, a monumental food & drinks fan and it may be a midlife crisis thing but I make every effort to look good for myself all the time.  My quest for perfection in living life to the fullest makes my staunch advocacy and adoption of Lean in everyday life inevitable & necessary. 

Your book, “Being Lean”, is truly inspirational. What made you decide to write your book in the first place?

Actually, Being Lean is the result of my laziness and impatience about doing things twice or taking the long way around. It is basically all about how I increase productivity of my fun time. I hate housework, I hate exercising, I like, but don’t love work. This book is 20 years of how I managed to do lesser of what I don’t enjoy AND still get the same if not better results. 

I was already naturally organised, I’m a keen planner, I’m a fantastic time manager but it was only when I started using Lean as a methodology & a structured approach, that I realised that all this time, I’ve been so effective in wasting my time & effort. I was basically just tidying up clutter, when clutter is clutter no matter how neat they are.

I’m a terrible person. I remember secretly judging my colleagues & peers, all those years, for not being truly Lean. I felt they only do it at work, like switching the lights on & off. Outside of work, I remember thinking “what process slobs” they are 😜! I’ve been collecting scribbles & thoughts along the way, knowing I had to put it on paper in a structured manner…to boast about my processes if anything! I only actually sat down to write this book at lockdown.

Lean  is a well known and scientifically proven idea  – a methodology for focusing on what is really important, and being lean means living efficiently, using time and energy and money effectively … when did you first realise this empowerment that being lean can have over businesses and life in general? 

Lean has been around & popularised here in the West by the car manufacturing industry since the very early 90s. Thanks to discovering Lean 10 years later for my work in construction that I’ve been living Lean for almost 20 years. I started consciously applying the methodology “Doing Lean” for work mainly but once I got my Lean glasses on, it felt applicable to all processes including outside of work. Gradually, I evolved to doing Lean outside of work and since then evolved again to “Being Lean” i.e. naturally rather than contrived.

Your book is jammed pack with hints and situations which will help to apply the lean approach in all aspects of life – workplace, wardrobe, home life, travel food and health- even down to sorting your laundry! I was quite pleased to see that my method of sorting out washing  being endorsed!  Were there any aspects of writing “Being Lean” that surprised you, either by being harder or easier to write about than you expected? 

I realised that applying Lean to work is SO much easier. There are many relevant examples and much expertise out there for us to learn from and even duplicate. At the same time, we are held accountable for our productivity and quality of work so we do it more consistently as it is necessary for our livelihood. We push ourselves more and we try harder. Whereas, privately, we only have to account to ourselves. There are no immediate consequences, or if there are, we deem them to be of less magnitude as time loss is less apparent than the loss of cold hard cash from a paycheque. Hence, application of Lean outside of work is so much less consistent. I am actually surprised after-the-fact that I have enough to structure this book in a coherent and hopefully, easy to follow way. When I finished it, I felt incredibly lucky that I had been doing Lean for such a long time and so consistently that I was able to follow through, fill out that many chapters and achieve the flow. 

You have been advising businesses on lean practices for 20 years and you were part of the team that introduced lean to the construction industry in a government funded Construction  Lean Improvement Programme (CLIP).  What sort of lean recommendations were introduced?

We started from scratch with Construction. Everyone was strongly sceptical. CLIP offered the industry free consultancy & lean projects hoping to get wide uptake of the thinking & practice. We went out touting companies to apply Lean to their construction projects. Construction teams are dynamic & they change with each project so you can imagine how difficult it is to achieve sustainable organisational results. You keep starting from scratch with each new project, teaching them the theory & methodology then applying it practically on site – learning by doing. We persevered & slowly noticed the difference when project percentages slowly evolved from 90% on building sites & 10% in boardrooms to 50%-50%. This meant the industry was starting to adopt the Lean approach of looking at the bigger picture, doing a diagnostic i.e., identifying waste in the process & doing the business case of prioritising where best to invest in improvement efforts. It’s always leaner eliminating waste further upfront the process when they aren’t as big, before they snowball & become more expensive problems down the line i.e., manifests when you are actually constructing the building. 

What aspects of Being Lean did you personally find hardest to adopt and adapt into your own lifestyle?  What aspects did you find easiest to incorporate?

As human beings, we rotate towards the easiest to do. For me, with Lean, it was a gradual process. It started out with huge concerted effort to learn & then to do. But with each effort, like everything one does, it got easier & the interest grew because the benefits prevailed & I wanted to know more. It became a challenge to be better at it & a lifestyle and quest to make as much of my processes leaner. Suddenly, I’ve become anal retentive, which I take as a compliment. I have to say it is a creep process & still creeping! Unlike weight creeping up with age, this is a positive creep from flexing & using the Lean muscle. I just transitioned from consciously Doing Lean to Being Lean. I ended up getting flow in my processes without thinking about it. I see waste & combat them bit by bit, it’s no effort for me but might be a crazy effortful to a beginner. Whatever my processes are now, it’s taken 20 years of Being Lean. I’ve even process mapped my relationship, doing risk analysis to look for issues & their impacts. I use root cause analysis to manage my “flare-ups” to maintain that precious relationship. I’ve just celebrated my 31^st year anniversary with my husband 🥰😎.

Growing up, what career aspirations did you have?

I was born in Singapore & became a “Singapore Girl” (flight stewardess) very young at 18 so never “had time” to aspire to be anything else. I regretted not going into higher education then as there was no such thing as mature student in Singapore in those days. Once the opportunity passed you by, it’s gone! Thankfully I met my husband & got a second chance when I moved to Sweden in the very early 90s. I learnt the language & took the university entrance exam & never looked back. It is thanks to this, that life led me to Lean. 

Is “Being Lean”  available to purchase worldwide?

The book is available for sale on Amazon & many bookshops like Waterstones online. On the Being Lean website, the hardcopy is available worldwide, IF one is willing to pay postage at cost. The e-book is available on the website for download wherever you are in the world & the audiobook is underway and will be available on the website soon.

Personal now – what outfits and shoes would you normally be found wearing?

When applying Lean Thinking to our Health. Lean states that ill-health & bad lifestyle are defects in a System, our System. Whether it is self-inflicted or due to circumstances or environment, the point here is not to blame but to find out why. What are the wastes & what are the root causes? If we apply the methodology & use the Waste Glasses, we will get a diagnostic of the causes of these defects so we can work on preventing or managing them. I’ve worked really hard on my health & fitness. As an outcome of Being Lean, I’ve been fasting & lifting heavy weights for the past 10 years. I am at my tippest-toppest condition having just turned 50 this year and planning to keep it that way.

I adopt the Lean visual management tool to maintain status. My wardrobe has been designed to induce my correct behaviour. I no longer have baggy clothes that allow me to hide the consequences of long-term unhealthy living or bad choices, whether this is food, fitness or the mental confidence to rock an outfit. I only wear snug clothes to restrict the amount I can indulge in. Snug clothing visually displays quickly and obviously when I over indulge in one meal but also when I have been lax over a longer period. This triggers me to rein things back. My reward for the consistency is looking & feeling strong & powerful.

I have been wearing a LBD (little black dress), benchmarking (a Lean tool) for my 40^th, 45^th & 50^th birthday. We’ll see if it fits on my 55^th!

Do you have any favourite shops or online sites ?

I used to shop quantity above quality & have loads of unused clothes that I’m still going through. Nowadays, I only shop online and for specific style/design that I know flatters me and I never follow trends. I’ve taken on board the Lean concept of modular dressing i.e., having a few different basic accessories & layers of clothing, mixing/matching & getting triple the look from them to suit all occasion & seasons. I’ve got a few websites bookmarked including The Outnet, Joli Closet, TK Maxx, Selfridges (when on sale), occasionally ASOS etc. and charities like Sea Shepherd, which don’t have much of what I want to wear but I buy for presents periodically to give them support. 

What’s next on your clothes/shoe wish list?

I’ve got more clothes & shoes enough to wear a different outfit every day of the week! But I’m also a huge accessories person so I’ve got a couple of items on my wish list currently including a Gucci Lionhead gold-toned brass and bead ring & Maje’s Precious Day of the Week ring.

Boots or Shoes?

I’m a wedge (ankle & knee) boots for autumn/winter & wedge sandals for summer, kind of gal. Wedge being key because it started with me having plantar fasciitis from training too much and not being able to wear flat shoes. Now I can’t be without them because they are very Being Lean! It allows me to not compromise on “quality” as they are comfortable, looks good (feminine the way I like it) & gives me the height to make me look tall & slender. I can walk on wedges for hours on a glorious fun London shopping day out! I’ve got 3 colours of the same Hush Puppies wedge sandals that are very comfortable.

Links you would like to share e.g. website/facebook etc

Personal Facebook Page: https://www.facebook.com/profile.php?id=100011056549136

Being Lean Website: https://beinglean.net

Being Lean Facebook Page: https://www.facebook.com/beinglean.net

LeanPac Website: https://www.leanpac.co.uk

LeanPac Facebook Page: https://www.facebook.com/LeanPaccouk-1614091645336481

LinkedIn Page: https://www.linkedin.com/in/michelle-leong-94837918/

My thanks to Michelle for agreeing to be interviewed and to Ben Cameron of Cameron Publicity for a copy of Michelle’s book “Being Lean”. All photographs have been published with kind permission of Michelle Leong (apart from the Pinterest & header pics which are by Linda Hobden)

Linda x

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What do pharmacists really do? Some people view them as people who just dish out pills; but there is a lot more to the pharmacy world than that. Pharmacy graduate Janelle Soong has just written a book that explains what working in a pharmacy is really about as well as true anecdotes from pharmacy school. It really is a well written eye opener of a book and reading the book, I discovered the amount of work that the pharmacist does, their expertise is second to none, and I cringed at some of the stories too! I invited Janelle to join us on my blog to chat about her life as a pharmacy graduate, her likes & loves, and whether she has taken the title of author in her stride! Hi Janelle!

Hello readers, I’m Janelle and it’s such a pleasure to be featured on Linda’s blog. I’m a Pharmacy (MPharm) graduate from King’s College London and the author of “Let Sleeping Pharmacists Lie”. Frankly, I’m still trying to get over the bit where I get to call myself an author – I don’t think it’ll ever lose its novelty! “Let Sleeping Pharmacists Lie” is my first book and I am so excited to share it with you. The short author bio on the back cover of the paperback will tell youthat I am an aspiring puppy parent and cake fiend. Both of those things are absolutely true.

Who or what inspired you to write your collection of funny yet true anecdotes from your Pharmacy School and from working in the healthcare sector itself? 

Sometimes, pharmacy can be a field where public perceptions don’t always do the profession justice. This is something that became more and more apparent to me as I progressed through my degree and gained a better understanding of the industry. Personally, I think this is simply a case of misinformation and a lack of awareness that has festered over the years – both easily curable. This book is me doing my bit to help elevate the profile of pharmacists in the media. I believe the world needs to know what pharmacists are truly capable of before we can get anywhere near changing these misconceptions.

The World of Pharmacy has always had its misconceptions – unfortunately a lot of people do think pharmacists are just there to “count the pills”.  Your book highlighted the diversity of pharmacy as a career too, especially when you described your degree course programme.  I found the book interesting as well as entertaining.  Do you have a “favourite” misconception?

Oh, I have so many personal favourites – the chapter titled “How to Annoy Your Pharmacist” probably sums them all up in one little package. Generally speaking, I think there tends to be an opinion that pharmacists (and many other healthcare disciplines) take their instructions from doctors without offering any clinical input of their own. This could not be further from the truth in the context of modern healthcare. Doctors and pharmacists are trained very differently to one another, as I came to realise at university. Sure, there may have been some overlap when covering the fundamentals like basic physiology and chemistry – but otherwise, my course material was worlds apart from what the medics were studying. I didn’t realise it at the time, but this is something that is very much reflected in the nature of the jobs where different skillsets are paramount to performing them well. 

Were there any aspects of writing your book that surprised you, pleasantly or otherwise?  

Writing (and publishing) my first book opened a whole new world of learning to me, specifically around the process of self-publishing. This was all very new to me, as self-publication was not something I had explored on any level prior to this. If anything, it made me realise how much the publishing industry has progressed in barely any time at all. On the writing front, I discovered that I can be a bit neurotic when it comes to editing. Naturally, I owe this to my perfectionist nature, so this hardly came as a surprise. I’m sure you know the feeling well, being a blogger yourself – “Maybe I’ll just tweak it once more!” Of course, “once more” is never really once. Make it about three or five more times if I’m feeling extra paranoid that day.

I had also heard from the Twitter writing community that it is dangerously easy to become blind to your own material. Having spent so much time on it, creating and polishing it within an inch of its life, I definitely found my eyes glazing over when I went through it for what must have been the hundredth time. Putting it aside (and on a dusty shelf in the back of my mind)  for a week did me a world of good – coming back to it with fresh eyes helped me instantly spot errors that I had simply failed to see before. The Twitter folk were right on that one.

What did you enjoy most about Pharmacy School, your degree course and working a pharmacy dealing with customers? What were the downsides? 

I was always a bit of a chemistry nerd at school, so I loved that it was very much a core element of Pharmacy. We had modules around drug design, formulation and drug delivery – I fell in love with this unique blend of physics and chemistry that make all sorts of clinical breakthroughs possible. It was these pharmaceutical science modules that made me curious about the pharmaceutical industry, and more importantly, the way it influences clinical prescribing. I think that this is one of the highlights of being a pharmacist – having the expertise to understand the situation from both the patient and the drug development/supply angles, whether it’s a clinical problem or a manufacturing problem. I enjoyed my course very much indeed, and I would recommend it to anyone who has an interest in the profession. I only wish there could have been more clinical placement opportunities for pharmacy students. In comparison to other healthcare degrees, these were far and few between but they were valuable learning opportunities – some of my favourite memories from my Pharmacy degree are from my time spent on clinical placements.

Have you always wanted to have a career in pharmacy or did you have other aspirations? 

Quite honestly, Pharmacy was something I fell into. I had aspirations to attend conservatoire and become a professional classical violinist, as I had grown up attending a music specialist school. The kind of school where no questions were asked if students had to skip academic lessons to attend music rehearsals, and the level of music training required made academics look like a very optional hobby. I had always had it in mind that I would go on to pursue a musical career full-time, but ultimately decided against it due to a combination of reasons.  I was a fairly academic student and I knew I enjoyed science, particularly chemistry. I was also curious about the applications of science in drug development, so pharmacy seemed like a very natural choice at the time. It’s funny how you wind up on certain paths in life that were never in the cards not too long ago.

Are you a bookworm? What is your favourite genre and/or authors? Kindle or actual book? 

Absolutely, though I am one of those people who partake in the whole “I wish I had more time to read!” I have always loved to read, but I have spent more time reading textbooks than any other kind of publication in the past few years – I guess I have university to thank for that. If I had to pick a genre, I’d say that non-fiction psychology fascinates me the most. I thoroughly enjoyed “Quiet” by Susan Cain, and recently read “The Cinderella Complex” by Colette Dowling, which I found extremely eye-opening. I enjoy a bit of humour from time to time too – I’m currently reading “This is Going to Hurt” by Adam Kay and I think he has a wonderful writing voice. I’d recommend it to anyone.

Is “Let Sleeping Pharmacists Lie” available to purchase worldwide?

Yup, it is available on Amazon marketplaces worldwide as a Kindle ebook or as a paperback – if you’re like me and prefer to curl up with a physical book whose pages I can fiddle with as I read.

You have a blog called TheNellyBean – what is the origins of the title? What do you enjoy most about blogging? 

My blog has turned into a bit of a hot mess – in the sense that I now write about anything that takes my fancy; I like to think of it as an online diary where I get to be unabashedly myself. I wanted the title to reflect this, so I brainstormed words that came to mind when I thought of the things I enjoy in life. I’m a big fan of sweets and desserts, so I decided to combine “jellybean” and “Nelly” (a mildly embarrassing childhood nickname). “Thenellybean” was born. Thankfully, the domain name was available. 

I love that blogging allows me to reach all sorts of people who find themselves able to relate to my content in one way or another. The community can be so kind and supportive too, so that’s a big plus in my eyes.

Personal now – what outfits and shoes would you normally be found wearing?

I’m a big fan of skinny jeans and ankle boots. I’ve found that as I prioritise comfort so much more now, so a good pair of trainers are always a winner in my books. On the other hand, I do enjoy a preppy look (blame the private school upbringing), so I’ll pair a floaty button down with my favourite tan leather loafers or some brogues from time to time.

Do you have any favourite shops or online sites?

I adore Primark. I love that it’s a one-stop shop for all my wardrobe needs and I’ve never had trouble with the quality or fit of their clothes. Though I think investing in some decent trainers is a must, as I run fairly regularly. Skechers have never failed me.

What’s next on your clothes/shoe wish list?

I’m keeping an eye out for a nice pair of sleek black riding boots. I just think there’s something so elegant about them.

Boots or Shoes?

This is like asking me to choose between chocolate and fruit-based desserts. I’m indecisive and love my boots as well as shoes, so I’ll have to say both!

Links you would like to share e.g. website/facebook etc

Blog: https://thenellybean.com

Instagram: https://www.instagram.com/janelle_thenellybean/?hl=en

Twitter: https://twitter.com/thenellybean

Pinterest: https://www.pinterest.co.uk/j_thenellybean/

Facebook: https://www.facebook.com/thenellybean/

Book link on Amazon: https://www.amazon.co.uk/dp/B08BZQVF4C

Thanks for chatting with me today Janelle. Your “Boots Or Shoes?” answer was spot on. It is difficult to pick, and if the choice had been chocolate or fruit based dessert, then I would also have said , “ A bit of both, please”. Dare I say, what about cake??? ! Thank you also Janelle for the copy of your book. I enjoyed it immensely.

Linda x

All photographs have been published with kind permission of Janelle Soong.

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