I recently read a memoir/true behind the scenes account of a hotel manager spanning over four decades. The book, “More Sauce Madam? The Adventures Of A Hotel Manager” by Geoffrey Paris was an interesting account of how a shy and awkward young man coped with working long hours and being faced with embarrassing incidents from naked guests to drunken porters; and his gradual climb through the hospitality sector to become hotel manager, enduring fraudulent proprietors, incompetent waiters, con artist customers, prima donna popstars, royalty and love interests along the way. The book was an entertaining read, and it gave me an insight into the working lives of my own daughter who is a food and beverage manager (previously in hotels) and both my son and son in law who are both Head Chefs previously in hotels but both now cook in restaurants. I thought the book also gave an honest account of what to expect when working in the hospitality industry, especially useful if that is your intended career path. There is some swearing in the book and there are some adult themes discussed but neither are distracting the book flow. I received a complimentary copy of ”More Sauce Madam? The Adventures Of A Hotel Manager” for review purposes and my views are 100% my own.
So, after reading the book I managed to get a chance to chat to Geoffrey
Paris about his memoirs. Hi Geoffrey and welcome…
Hello! I’m Geoff. Having enjoyed a 40 year career in hospitality, as a hotel manager, mainly in Devon & Cornwall, I have semi-retired from the rigours of the job to enjoy a bit of time for myself. Having attended weekly pottery classes, I was given the opportunity to teach pottery, which I still do once a week. I concentrate on modelling, mainly marine life and animals. After 6 months out of work, I began to miss the camaraderie of hotel life so went back full-time as a receptionist at a local hotel. Ironically I am therefore working 6 days per week. So much for semi-retirement!
What made you decide to write down your memoir & stories about life as a hotel manager?
I had always kept diaries as a teenager up to the age of about 30, which helped immensely once I started to write after a particularly bad experience as a Manager at a Torbay hotel. I felt the world needed to know what we went through.
Your book highlighted for me that there can be fun times, chaos, extreme hard work, stress, companionship and loneliness in following a hotel manager based career. What were your expectations about being a hotel manager before actually becoming a hotel manager? Was it better than you thought, or worse or just different?
I actually wanted to be a chef, perhaps aided by the fact that I was incredibly shy at the time, so would be kept out of the public eye. To my annoyance, my Dad, who was paying for my college education, forced me to study hotel management. Working as a member of staff in hotels was easy in the sense that responsibilities were minor. I looked at managers and how they operated (good and bad) but still thought it an impossible hill to climb. For instance how would I, a small shy person, tell a beefcake chef what to do? I have worked for some excellent managers, for whom you would do anything, as well as alcoholic and dishonest managers, who were impossible to respect..
Were there any aspects of writing your book that surprised you, either by being harder or easier to relate than you expected?
Once in the mood, meaning no hangover, food and coffee easily available, no commitments that day, and several hours free, then I could go for it and the words just flowed. I enjoyed researching former work places on-line. Time was the main issue, what with the long hours worked in hotels, as well 6-day weeks on occasion. The editing and publishing process, with Mereo Books, being a totally new experience for me, was thrilling.
What main advice would you give a young person hoping to go into a hospitality career – aiming to become a hotel manager? What attributes do you think they should possess?
An HND or degree is one direction to start off, but chain hotels in-house training schemes are a good option, not afforded to me due to epilepsy, which in my younger days was regarded as a disability due to ignorance. You may have the opportunity to work overseas and meet some fascinating people. You may work long anti-social hours, but the rewards of seeing people enjoy themselves thanks to your hard work is satisfying. If you work your way up the ladder, which might at times be a challenge, you can end up at some marvellous hotels, have a good salary, and mix with the stars. Attributes – definitely a people person, positive, outgoing, eager to help others, and a can-do attitude. Patience, quick thinking, multi-tasking, and an eye for figures. Communication at all levels is a major factor. Understanding the needs of customers and staff.
So, we know you became a hotel manager, but as a child had you always wanted to have a career in the hotel trade or did you have other aspirations?
Yes I wanted to be a fighter pilot or work in submarines, but due to my epilepsy drugs, which as a teenager knocked me for six, could not pursue a career involving high academic standards. I couldn’t even become a chemist, which has always interested me. Chain hotels would not touch me, which nowadays would be classed as discrimination, so I was restricted to privately owned hotels. But I didn’t give up!
Are you a bookworm? What is your favourite genre and/or authors? Kindle or actual book?
I don’t always have time to read, but since publishing my memoirs, all I read now are other memoirs/autobiographies. My favourite author is probably Thomas Hardy. ‘The Mayor of Casterbridge’ is a favourite. On holiday I might buy a thriller at the airport.
Is “More Sauce Madam? The Adventures of a Hotel Manager” available to purchase worldwide?
Most definitely. Through Amazon, WH Smith, Waterstones, Blackwells, etc, as well as from my publisher Mereo Books.
When you are booking a holiday for yourself at a hotel – what criteria do you look for when choosing where to go?
I always read the Trip Advisor reviews, both good and bad, and form a general opinion. I prefer leisure facilities, a good food recommendation, and a hotel with character. I also check the booking.com prices (if listed) to compare the tariff. Location is fairly important.
Personal now – what outfits and shoes would you normally be found wearing?
At home jeans and polo shirt. Slippers inside. At work, suit trousers, white shirt, tie, black shoes and socks.
Do you have any favourite shops or online sites?
Marks & Spencers where I buy all my clothes. Shoes from Clarks. Groceries/weekly shop stuff from Sainsbury’s.
What’s next on your clothes/shoe wish list?
Trainers, so I can go back in the gym…., but not in a hurry 😊 I need some more swimming shorts, different colours – from M&S.
Boots or Shoes?
Always shoes. I did have some boots once as a teenager, but it was too much of an effort putting them on/off. I can’t wear Wellington boots because I have smallish feet and large calves, so can’t get into a Wellington. If anyone knows where I can buy wider ones, please let me know!
Links you would like to share e.g. website/facebook etc
And for my ceramics: www.geoffparispottery.com
Geoffrey Paris is the author of More Sauce Madam? The Adventures of a Hotel Manager – a candid, eye-popping memoir of more than four decades working in hotels, restaurants and pubs. Geoff’s book is published by Mereo Books (paperback, £12.99) and available through the publisher, book shops and internet booksellers.
All photographs have been published with kind permission of Geoffrey Paris – apart the foodie photo which is by Linda Hobden showing food made by my eldest son Chef Dan!
My thanks to Geoffrey Paris for the review copy of ”More Sauce Madam? The Adventures Of A Hotel Manager”.